This past year Giacom with pride became one to the first ever step 3 distributors to have Sophos in the united kingdom. We caught up that have Robert Marchant off Tinder Business on their experience of switching Sophos licences out over Giacom.
Tinder Business is actually an it service organization offering telecoms, It gadgets, community infrastructure and more to several businesses. We’ve been a Giacom lover for over 5 years.
Big! Any queries you will find will always answered easily, and you can Giacom’s degree tips was indeed greatly ideal for the service cluster. Our very own Account Movie director Samantha Fleming pointed all of us in direction of Giacom’s training webinars, which happen to be quick and easy so you can break-down.
Economically we’re really happy with the straightforward pick buy process and you can month-to-month agreements. Particularly, Sophie Rea from the funds class might have been quite beneficial within the to ensure our very own statements constantly line up with these percentage operates. Together with there is never had people complications with profile handling, even for analogy in the event the an end-representative alter their providers name their group manage it thus it generally does not result in any fee delays – their finance group are always fuck with it.
We’ve been a good Sophos gold mate for approximately couple of years. First we looked at enough cybersecurity solutions and you will Sophos try the top – our very own solution group price it highly.
When Sophos launched they might use providers in place of offering it head in order to all of us, our Sophos Membership Director open to work through brand new button to possess all of us.
So we was basically set-up which have another Affect Provider (CSP) distinctive from Giacom. Initially we escort services in Norwalk don’t notice that CSP had very good on the internet critiques – even so they ended up being a nightmare! In the 1st 6 months we had items such as step three some other nonresponsive Membership Professionals, price misquotes, borrowing notes not honoured, licences not activated, and a lot more. Such as for instance, our end-profiles are prepared over 30 days for their the brand new Sophos licences, and now we had been going after because of it day-after-day – it was a complete almighty faff!
So when we realize during the Giacom’s newsletter which they was in fact along with Sophos providers, i got back exposure to Samantha to help us switch over.
Samantha and you can Sophie had been very helpful in getting united states developed which have Sophos, as well as the Sophos Expert people have been fantastic that have getting all of us particular prices and reacting our issues. Top honors moments which have Giacom are good, in 24 hours or less we could turn on all of our Sophos licences – in the place of our very own past vendor in which we could getting prepared months.
Including Giacom’s papers are less difficult and simpler so you’re able to processes. The past Sophos provider had very long and you will complicated get order variations, however, Giacom’s versions try easy and quick so you’re able to submit.
Research study: Tinder Firm advises provisioning Sophos compliment of Giacom
“Modifying our very own Sophos agreements over to Giacom has actually however saved us some time fret! There isn’t to bother with waiting for people products so you’re able to feel resolved and i never spend time chasing answers everyday such as for example Used to do inside my prior CSP.”
Giacom eliminate people tech activities immediately. Emma Hadley in the Funds people and you can Tracey Seymour regarding Sophos Pro group already deal with all of our label deals, the speed and you may reliability has been a beneficial help!
Altering our Sophos deals off to Giacom keeps of course stored united states time and be concerned! It is good comprehending that within 24 hours off completing a good PO brand new Sophos group commonly trigger the order rather than topic. I don’t have to bother with looking forward to any activities in order to feel fixed and i cannot spend time chasing after responses casual such as for example I did so at my earlier CSP.
And Giacom has actually all of us cutting edge into any of the product upgrades otherwise changes. A current analogy happens when Samantha helped united states circulate our very own Microsoft 365 licences out over Microsoft’s The newest Business Experience (NCE) and you may waiting all of us to your NCE speed transform.
Due to Giacom we could promote our end-pages last minute indication ups so you can Sophos, due to the fact there’s no ready. In addition to, he has a choice of often name otherwise month-to-month Sophos licences to suit the company.
To own Sophos and you can Microsoft 365 undoubtedly, this service membership is great for. The employees which You will find spoken so you can have quick answers. Samantha constantly registers the telephone and even assists me personally that have items that aren’t element of this lady big date-to-go out. I would 100% naturally highly recommend Giacom!
To talk to the class about how exactly we can assist their providers, same as we assisted Tinder Company, fill in this form so you can consult a visit back.
Almost every other instance knowledge
- Stature They Service
- List eBusiness Limited
- Main They Solutions
- Cranberry
- Hippo
- Correct MSP
- RoundWorks
- Camb They
- Tinder Corporation
Inserted Place of work: Milton Door, 60 Chiswell Roadway, London area, EC1Y 4AGCompany Zero. 03813447 Joined from inside the England & Wales | VAT Count: GB243658688
From inside the 2020, Giacom, DWS and you may Relationship Roadway became an element of the same number of businesses, joining together three route leading choice – telecoms, affect application features and cloud asking.